The Produce Box FAQs
How does this program work?
Once you sign up for our service and choose which Box you would like as your default Weekly Box, you’re all set! You will get a menu e-mailed to you each week on Friday with choices for the following week’s delivery (each week has a different selection, depending on what’s in
If you do nothing, you will automatically receive your Weekly Box delivered to your desired location each week. If you would like to choose something different than your Weekly Box or choose to skip that week (or manage skips for future weeks), no problem! Just log onto the site, select from our online store during the order period and manage your account. Our order period is from Friday until Sunday at 9 pm.
Is it a contract?
Your membership with The Produce Box is not a long-term contract. You can cancel at any time. All memberships are automatically renewed each year and all members are billed the annual enrollment fee on their anniversary date for the upcoming season. Please complete all cancellations before your anniversary date to avoid this billing.
If you would like to cancel your membership, simply contact our Member Solutions team at (919) 904-4722 or by e-mail at firstname.lastname@example.org. Your coordinator will pick up your last empty Box the following week. All cancellations must be made by the Sunday preceding the upcoming week’s order. A Box ordered by you before Sunday at 9 pm will be delivered that week (the food for this Box is ordered from our farmers at 5 am on Monday morning).
What is the upfront fee?
There is a $20 non-refundable annual membership fee charged at the time of enrollment. This fee covers administrative costs and account set-up fees. Membership is automatically renewed each year on the Monday prior to your anniversary date and the fee is billed to your credit card. If you have a promotional coupon that discounts or defers the enrollment fee, only one promotional code may be used per new member.
Do I get to choose my Box each week?
If you go to the site to choose a Box other than the Weekly Box you chose when you enrolled, you will be billed at the time of order. If you don’t skip or change the Box, your credit card will be billed once the deadline for changes passes each week (Sunday night by 9 pm). You’ll receive an email confirmation in both cases, along with details about your order.
What if I need to make a change to my order but have missed the deadline?
When do you deliver?
What about the weather? Where will my Box be left?
Please keep in mind that we can’t guarantee the quality of the produce if you do not leave out a cooler. And be SURE to leave ice packs in the cooler. It becomes an “oven” in the heat if you don’t. Not good for fruits and veggies!