The Produce Box of Raleigh

The Produce Box Privacy Statement:

This policy was last updated on March 1, 2010.

This website is operated by The Produce Box, LLC, and this privacy policy applies to this website only.

At The Produce Box, we respect our customers and understand that you are concerned about privacy. We post this privacy policy to let you know what kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information, and how you may access some of the data you provide to us.

As we continue to develop our website and take advantage of technologies to improve the services we offer, this may change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

If you have any questions about this policy, please contact our Customer Service Department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

What Information Do We Collect?
We collect various types of information depending upon how you use our site.

• When you order from us, we collect your name, billing address, shipping address, email address, phone number(s) and credit card number (with expiration date). We also retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved in your account information for ease of reference.
• When you become a registered user, we collect your name, mailing address, email address, phone numbers, and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. Additionally, we collect certain personal information to help us identify groups of members who may benefit from other delivery options such as worksite programs.
• Our primary goal in collecting personal information-including your first name, last name, purchase history, phone number(s), valid email and residential address and credit card data-is to provide you with a smooth, efficient, customized shopping experience and to let you know about options that may be of interest to you.
• When you enter a sweepstakes or contest online, we usually collect your name, address (or ZIP Code), email address and phone number. We also may ask you for additional information, such as your age, interests or product preferences.
• When you submit a question to customer service, we need your email address to respond, and you also may provide us with additional information to help us answer your question.
• We may receive some information about you from other sources and may add it to your account information. For example, we might get information on your preferences from another website conducting a promotion or event with us.
• We may acquire customer lists from other parties so that we may invite new people to visit theproducebox.com. Our policy is to acquire only lists of people who have indicated that they are willing to receive email offers. Also, each time we send an email offer, we provide people with the opportunity to opt out of receiving future email offers.
• When you apply for a membership with The Produce Box, you will be asked to provide your name, address, email address, phone number and other information needed to verify your identity. This information is required to process your application. The personal information you provide is transmitted through a secure server using SSL encryption.

What Are Cookies and Do We Use Them?

A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalize your experience. At theproducebox.com, we use two kinds of cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at theproducebox.com.

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At theproducebox.com, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our site more efficiently. We will use your information to enhance your site experience. Cookies can be used by a website to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At theproducebox.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.

 

Do We Share Your Information?

When you make a purchase, we may share information about you and your transaction with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.

• Some of our vendors may work closely with us to create a vendor shop within theproducebox.com site or to ship your order directly to you (local bread vendors, honey vendors, meat vendors, etc). In certain instances, we may share certain information about you with that vendor (e.g., if you decide to buy their products).
• In some cases, theproducebox.com may enter into a co-branding relationship with another website that offers you products or services that supplement our products (e.g., flowers). In those cases, you may link from our site to another site to purchase the item. In that case, both theproducebox.com and the other website may receive your information.
• Theproducebox.com may team with another website to conduct a sweepstakes or other event (e.g., a live web chat). In those cases, each of the participating websites may collect or receive personal information from you.
• For some of our products, theproducebox.com may provide you with a link to the supplier of that product so that you may get further information. If you link to the supplier's site, the supplier may collect or receive information about you.
• Like other companies, theproducebox.com may use third party advertising companies to serve ads (e.g., banners or links) on its behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is anonymous.

In most of the above situations, these third parties will receive your information because you will be visiting their websites or using their links and, in doing so, you may provide information directly to them. You therefore should refer to their privacy policies to understand how they handle your information and what kinds of choices you have.

Theproducebox.com also may share your personal information with outside companies that perform services for theproducebox.com. For example, we may retain an outside company to manage a database containing certain customer information or to create and distribute an email offering. In those situations, the outside party is performing work for theproducebox.com, and we will include language in its contracts stating that your information is to be used only to provide the services requested by us.

Additionally, theproducebox.com may share account or other information when we believe it is necessary to comply with law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.

And in the event that some or all of the business assets of theproducebox.com are sold or transferred, we generally would transfer the corresponding information about our customers.

Finally, theproducebox.com will not share your personal information with unrelated outside companies so that they can directly market their products or services to you even if we feel that a company offers products or services that we believe may be of interest. We may provide you with the opportunity to sign up on our website to receive email offers from other companies, however.

Third Party Sharing

You may use the email address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it or mail to:1209 Indian Trail Drive, Raleigh NC 27609 or call Jenny Sturm, operations manager, at 919-608-5731 to request that we not disclose your personal information to unrelated third parties for marketing purposes. If you choose to write to us, please include your name, address and phone number and state "NO THIRD PARTY SHARING" in your request.


Can I Access My Information?

If you are a registered user of theproducebox.com, you can update your information in My Account.

If you have questions about your order, you may check your order confirmation email for each week an order is placed by you or automatically ordered for you (skipping your order cancels any emails)
If you would like, you may also email our Customer Service Department at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Questions regarding your credit card billing may be forwarded to our Credit Customer Service Department Manager: Garnett Webb at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
 

Is My Information Secure?

Theproducebox.com has put in place various physical, electronic and managerial procedures to try to safeguard and secure the information we collect online . For example, private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet. Encryption is a process by which a message or information is scrambled while it is in transit to theproducebox.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient's use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

Please note however that while we implement many security measures on this site, 100% security cannot be guaranteed.

Thank you for your membership with The Produce Box. If you have any questions or comments about this policy, please email us or call 919-803-1608 anytime.